> ## Documentation Index
> Fetch the complete documentation index at: https://novu-c5de82d9-nv-8794-quote-reply-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Novu Connect - Agent Communication Infrastructure (ACI)

> Connect AI agents to Slack, Teams, WhatsApp, Telegram, and email. Route inbound messages, preserve conversation context, and deliver replies through Novu ACI.

Novu Connect is based on the [Agent Communication Infrastructure (ACI)](/agents/get-started/what-is-aci). It ingests channel webhooks, normalizes events, maintains conversation state, and delivers replies so you can run one agent across Slack, Microsoft Teams, WhatsApp, Telegram, email, and in-app [Web Chat](/agents/channels/web-chat) without rebuilding each integration.

ACI separates two layers:

* **Communication infrastructure**: Webhook ingestion, message normalization, conversation state, identity resolution, and delivery. Owned by ACI.

* **Agent intelligence**: Your LLM, prompts, tools, managed agent config, business logic, or custom runtime. Owned by you.

## Common patterns

### Inbound conversations

Users message the agent on a connected channel (DM, @mention, email, or in-app Web Chat). Novu loads the conversation history and forwards it to your agent brain with the current turn. Replies go back to the same thread.

### Tool approval

Before a sensitive tool runs, the agent can pause and post Approve / Deny in the channel. The turn resumes after the user decides. See [Tool approval](/agents/custom-code-agent/building-blocks/tool-approval).

## Connect your agent

Choose how the agent brain runs:

<Columns cols={3}>
  <Card title="Custom code" icon="plug" href="/agents/get-started/ai-sdk">
    AI SDK, LangChain, Mastra, or custom handlers on your bridge.
  </Card>

  <Card title="Claude managed agent" icon="sparkles" href="/agents/get-started/claude-managed">
    Anthropic Claude. No bridge server.
  </Card>

  <Card title="AWS Claude managed agent" icon="cloud" href="/agents/get-started/aws-claude">
    Claude Platform on AWS. No bridge server.
  </Card>
</Columns>

### Frameworks

<Columns cols={3}>
  <Card title="AI SDK" icon="sparkles" href="/agents/get-started/ai-sdk">
    `@novu/framework/ai-sdk` + Vercel AI SDK.
  </Card>

  <Card title="LangChain" icon="link" href="/agents/get-started/langchain">
    `@novu/framework/langchain`.
  </Card>

  <Card title="Mastra" icon="boxes" href="/agents/get-started/mastra">
    `@novu/framework` calling Mastra `generate()`.
  </Card>
</Columns>

### Channels

<Columns cols={3}>
  <Card title="Slack" icon="hash" href="/agents/channels/slack">
    Typing, plan cards, Block Kit, tool approval.
  </Card>

  <Card title="Microsoft Teams" icon="users" href="/agents/channels/microsoft-teams">
    Adaptive Cards, typing, tool approval.
  </Card>

  <Card title="WhatsApp" icon="message-circle" href="/agents/channels/whatsapp">
    Quick-reply buttons, session context.
  </Card>

  <Card title="Telegram" icon="send" href="/agents/channels/telegram">
    Inline keyboards, typing, edit-in-place.
  </Card>

  <Card title="Email" icon="mail" href="/agents/channels/email">
    Threaded HTML, action-link approvals.
  </Card>

  <Card title="Web Chat" icon="message-circle" href="/agents/channels/web-chat">
    In-app headless hook, typing, tool approval.
  </Card>
</Columns>

Platform differences are listed in [Channels overview](/agents/channels/overview).

## Message flow

1. A user sends a message on a connected channel.
2. Novu ingests the webhook, normalizes the event, and resolves identity.
3. Novu forwards the event and conversation history to your agent brain.
4. Your agent returns a reply (and may wait on tool approval).
5. Novu delivers the reply to the correct thread.
6. The conversation is stored and visible in the [Novu dashboard](https://dashboard.novu.co/agents).

## Learn more

<Columns cols={3}>
  <Card href="/agents/get-started/what-is-aci" title="What is ACI?" icon="circle-question-mark">
    Architecture and scope of the communication layer.
  </Card>

  <Card href="/agents/get-started/mental-model" title="Mental model" icon="brain-circuit">
    Inbound path from channel to agent and back.
  </Card>

  <Card href="/agents/get-started/agents-and-providers" title="Agents and providers" icon="blocks">
    Agent entities and provider connections.
  </Card>

  <Card href="/agents/channels/overview" title="Channels overview" icon="table">
    Feature support by platform.
  </Card>

  <Card href="/agents/custom-code-agent/building-blocks/tool-approval" title="Tool approval" icon="shield-check">
    Pause the turn until the user approves a tool call.
  </Card>

  <Card href="/agents/conversations" title="Conversation observability" icon="messages-square">
    Inspect live conversations in the dashboard.
  </Card>

  <Card href="/agents/channels/web-chat" title="Build the Web Chat UI" icon="message-circle">
    Headless `useWebChat` in your product UI.
  </Card>
</Columns>